Results of 2010 customer satisfaction survey
Since 2003, MEDICA has conducted an annual satisfaction survey of all of its clients: patients, residents and their relatives. The results of the customer satisfaction survey support the opinion of MEDICA employees, who are very attached to the interpersonal and technical nature of their profession.
This year the customer satisfaction survey was conducted at the same time as a social climate survey. The CSA Institute was contracted to conduct this anonymous survey, which had a total of 6700 respondents.
The very high satisfaction rate was confirmed in 2010.
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